Emirates partners with GE Digital and TE Food to trial TrustOne, a mobile app to facilitate pre-travel COVID-19 requirements

Emirates has partnered with GE Digital Aviation Software and TE-FOOD to trial TrustOne, a mobile app that allows passengers to undergo COVID-19 PCR tests at special discounted rates.

The app, created in partnership between GE Digital Aviation Software and TE-FOOD, helps passengers adhere to the latest regulations and protocols, making travel seamless and more convenient. As tourism restarts in 2021, COVID-19 testing and vaccination compliance will be important. TrustOne makes mass sampling, testing, and compliance streamlined and easy to implement.

When using the app, Emirates customers with an upcoming flight booking will be offered special rates for COVID-19 PCR tests through Eurofins—one of the global independent market leaders in testing and laboratory services—at one of its global lab facilities. Passengers can also manage all related information in one place, including finding lab locations, booking of appointments, and test results with minimal additional data entry needs.

The app will first be launched as a trial, and the first phase will commence on 18th January in the UAE, Spain, UK, and the Netherlands. Customers travelling from the UAE can benefit from preferred rates of AED 130 if they do their COVID-19 PCR test at the authorised labs via the app.

Customers travelling from other countries can expect to pay competitive rates of approximately AED 300–AED 400, depending on the country they are travelling from.

Adel Al Redha, Emirates’ Chief Operating Officer, said, “We are constantly looking for solutions which will give our customers confidence and enable them to travel safely. With this latest solution, provided in partnership by GE Digital Aviation Software and TE Food, passengers will be able to source accurate information on tests, approved laboratories to get tested, as well as other vital measures to be taken prior to travel. Future releases of the app will include integration with our systems, which will allow our check-in agents to retrieve and verify test certificates by simply scanning the passenger’s passport. Check-in agents currently need to do extensive entry requirement checks, and this digital solution will ease the challenges they face.”

Rami Ayanti, GM Commercial, EMEA at GE Digital, said, “Our business thrives in large part because of our commitment to innovating with our customers. Today marks another proud moment in the partnership between GE Digital and Emirates. The airline is dedicated to being at the leading edge of innovation, and we’re extremely excited to make the TrustOne app available to its customers. This is the first step in making international travel during the pandemic as convenient as possible by facilitating pre-travel requirements. The app will be further enhanced with more capabilities to meet all government testing and verification requirements, and Emirates customers will be among the first to have these services.”

During the initial trial, customers will still need to print the PCR certificates as per the current requirements of the destination they are travelling to. The second phase of the trial, expected to commence in a few months, will expand the list of markets and allow customers to use the app to validate their test results when checking in at the airport. The TrustOne app is now available for download on iOS or Android devices.

Emirates is committed to providing a seamless customer experience at all touchpoints. In the last few months, it has introduced a smart contactless journey with an integrated biometric path and other services including self-check-in and bag drop kiosks at Dubai International airport for a smoother airport experience.

31.Jan. 2021